Shipping policy


Processing time

Orders are prepared and dispatched within 1–2 business days (excluding weekends).

Estimated Delivery Times

  • 🇺🇸 USA : 8 – 11 business days
  • 🇬🇧 UK : 6 – 9 business days
  • 🇦🇺 Australia : 9 – 12 business days
  • 🇳🇿 New Zealand : 9 – 12 business days

For all other destinations, delivery typically takes up to 11 business days.

You will be kept informed at every step of the shipping process, from dispatch to delivery via the email associated with your purchase once your product ships out. For any additional questions surrounding tracking please email contact@madyedit.com .


All shipping addresses

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.
  •  The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
  • We doe not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

 

P.O. Boxes

Please know that we don’t deliver to PO BOX addresses. We’re delivering only to residential addresses.

 

Shipping to or within Germany

Requirements for home delivery  

For a successful home delivery, the following should be provided:

1. Recipient’s **full name** (first and last name, matching the name on the apartment building)
2. Street address and house number
3. Apartment number (if applicable)
4. Floor number (optional)
5. Zip code
6. Country

Note

If the recipient fails to provide the required information in full (e.g., omitting their last name), the carrier may be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

For deliveries to a business address, the business name must be clearly indicated on the doorbell to ensure successful delivery. PO box addresses can’t be used for orders to or within Germany.

Parcel locker or Packstation (or Paketfiliale/Paketshop)


Please know that we don’t deliver to  Packstation (or Paketfiliale/Paketshop) addresses. We’re delivering only to residential addresses.


Disclaimer

Customers are responsible for providing us with a correct shipping address during checkout. In the case where the delivery is refused by the recipient, or the shipping address is incorrect, the delivery will be sent back to us. In these instances additional restocking fees will apply to have your order reshipped.

During the holidays, preparation and delivery may take slightly longer due to an increased volume of orders. We appreciate your patience.

Once the shipment has left our facilities, we are unable to offer assistance or changes to the shipping address. Issues with delivery are rare, and we recommend you contact the shipping carrier directly for further assistance. Madyedit.com is not responsible for delays caused by the shipping carriers or lost packages due to address errors.